8/13/2023 0 Comments Yep energy caPayment Authorization and Payment Remittanceīy initiating an online bill payment, or by adding, removing or updating information into your online account with us, you: (i) authorize YEP to follow the payment instructions that we receive from you (ii) certify that any Payment Account you add to your profile is an account from which you are authorized to make payments, and any payment you make using the Service will debit a Payment Account that you are legally authorized to use (iii) authorize YEP to process your payment (and any recurring payments) and debit your Payment Account and remit funds on your behalf so that the funds can be applied to your YEP account (iv) also authorize YEP to credit your Payment Account for payments returned for any reason (v) warrant, represent and covenant that the information is true and correct to your best knowledge, and (vi) if adding any accounts with us (or linking any other customer's account to your account), warrant, represent and covenant that you are at least 18 years of age and are authorized to link, access and edit all such accounts. A reference in this agreement to a "payment" includes one-time payments and also recurring payments. Your "YEP account" refers to your energy account (and, as applicable, your balance) with YEP. "Payment Account" refers to the source used for your online payment, whether it be your bank account or your credit or debit card account. You may use this feature to pay your YEP bill online, directly from your bank account and/or using a specific credit or debit card accepted by YEP, subject to the terms and restrictions of this Agreement. Notwithstanding anything to the contrary, you are responsible for ensuring timely payment of all bills. You may not attempt to gain unauthorized access to the Service through any means. You will not use the Service for any purpose that is not authorized by this Agreement, and you may not interfere with any other party's use of the Service. You may elect to use one or more of the features without using them all. YEP reserves the right to modify or discontinue any or all features of the Service at any time without notice, or to offer specific features only to qualified customers. You agree that we may share information with such parties and understand that they will be allowed to use information collected from you only as necessary to assist YEP to provide the Service according to the terms set forth herein. ![]() Texpo's Online Account Management Service (the "Service") is provided in part with assistance from third parties. The ideal candidate will be able to interact effectively with customers while providing a positive experience.Online Account Management Service Terms and Conditionsīy using YEP's Online Account Management Service, you agree to the terms and conditions of this Agreement with Texpo Power, LP d/b/a YEP and YEP Energy ("YEP"). Required skills include being receptive, competent and analytical to resolve customer related questions and issues. The role consists of assisting customers with inquiries concerning account information and services that are offered by Yep Energy. The position is responsible for providing superior customer service for every customer that contacts the Customer Care Center. Send Us Your Resume Customer Service Representative Able to work extended hours when necessary. ![]() Able to work with moderate daily pressure.Able to work indoors in an office environment.Assist with managing and measuring the performance of, third-party EDI, customer billing, customer service, third party verification providers, and regulatory service providers.Work closely with Supply, Marketing, Sales, and Accounting to achieve company goals.Contribute to mentoring and training of Analysts and Customer Service Reps.Participate in planning and testing for bill platform conversion.Work to improve and maintain processes for regulatory compliance in enrollment, billing, contract renewal, transaction management, customer care, and collections.Responsive team player with ability to handle multiple tasks and maintain control and order over same as well as quickly prioritize among numerous pressing tasks.Must be proficient in MS Office, particularly MS Excel.Must be an independent thinker, able to provide ideas and see the overall goals.Degree required with minimum of 5 years in deregulated industry. ![]() Comprehensive knowledge of deregulated electric and gas markets not limited to Texas, California, and the Northeast.We are a small shop and we all work to get things accomplished. We are looking for people that are not averse to rolling up their sleeves and getting the job done. We need new team members that want to work and make a difference. Located in Houston, Yep Energy provides retail electricity and gas to residential and commercial customers in Texas, Pennsylvania, California, and New Jersey.
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